Privacy Policy for Reelio

Last Updated: March 26, 2025

Thank you for using Reelio ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal and non-personal information when you use our website located at https://reelio.ai (the "Website") and our AI-powered video content generation services.

By accessing or using our Website and services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our services.

1. Information We Collect

1.1 Personal Data

We collect the following personal information from you:

Email: We collect your email address for account creation, authentication, and to send you important information regarding your subscription, updates, and communications.

Payment Information: We collect payment details to process your subscription payments securely. However, we do not store your complete payment information on our servers. Payments are processed by Stripe, our trusted third-party payment processor.

TikTok Account Information: If you choose to connect your TikTok account, we collect information such as your TikTok display name, avatar URL, and access tokens required to publish content to your TikTok account on your behalf.

Content Preferences: We collect information about your content preferences, series settings, and other configuration data to provide and improve our services.

1.2 Non-Personal Data

We use web cookies and similar technologies to collect non-personal information such as your IP address, browser type, device information, and usage patterns. This information helps us enhance your experience, analyze trends, improve our services, and ensure the security of your account.

2. Purpose of Data Collection

We collect and use your personal data for the following purposes:

Account Management: To create and manage your account, authenticate your identity, and provide access to our services.

Service Provision: To provide our AI-powered video content generation services, including creating, scheduling, and managing video series.

Subscription Management: To process your subscription payments, manage your plan, and provide access to features based on your subscription level.

TikTok Integration: To connect with your TikTok account and publish content on your behalf when authorized.

Communication: To send you service-related notifications, updates, and respond to your inquiries.

Service Improvement: To analyze usage patterns, troubleshoot issues, and improve our services.

3. Data Sharing

We share your personal data only in the following circumstances:

Third-Party Service Providers: We share necessary information with service providers who help us deliver our services, such as:
- Stripe for payment processing
- TikTok for content publishing (when you connect your account)

Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as necessary to provide you with our services and as required by applicable laws. If you delete your account, we will delete or anonymize your personal data, except where retention is necessary for legal obligations or legitimate business purposes.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

- Access: The right to request access to your personal data
- Correction: The right to request correction of inaccurate data
- Deletion: The right to request deletion of your data
- Restriction: The right to request restriction of processing
- Portability: The right to receive your data in a structured, commonly used format
- Objection: The right to object to processing of your data

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Reelio is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the email address provided below.

8. International Data Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. By using our services, you consent to the transfer of your information to these countries.

9. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page, and we may notify you via email about significant changes.

10. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy, you can contact us at:

Email: support@resend.reelio.ai

For all other inquiries, please visit our Contact Us page on the Website.

By using Reelio, you consent to the terms of this Privacy Policy.